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Q?
I have a dispute with my landlord, where do I go?
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A.
If you have a dispute with your landlord there are several options.
1 You try to get it resolved with your landlord by talking.
2 You ask your property manager to mediate.
3 You contact the municipality. Here you can see how that works.
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Q?
Where do I find the general terms and conditions?
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A.
You can find them here
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Q?
Where do I find the privacy policy?
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A.
You can find our privacy policy here
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Q?
What are the selection criteria?
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A.
Our selection criteria can be found under this link.
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Q?
I need to find a place to rent. Where do I start?
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A.
Before you start searching for your new home it’s a good idea to write down a budget. What are your current outgoings and what money do you have left each month to spend on rent? Take into account that, when you first move in, you will need to payt a deposit as well as the first month’s rent.
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Q?
Do I need to show ID?
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A.
As part of making the rental agreement we need to be sure a tenant is who they say they are. Therefore we will ask you to fill in a application form. On this form you will fill in the basic details for the rental agreement. Our Privacy officer makes sure this information is safe and secure with us. We wil also need a copy of ID. You can make this safely with the Copy ID app
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Q?
Why do I have to pay a deposit?
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A.
The landlord trusts the tenant to keep the property in a good condition and in good order. The landlord also expects you to pay your rent in time, or stay until the end of your rental agreement. The deposit is held to ensure that any damages (over and above fair wear and tear), unpaid rent and not complying with the notice period in your lease. The deposit allows the landlord to correct those things financially at the end of your lease. If everything is in good order at the end of your lease you will be refunded in full within 14 working days on the bankaccount where it was originally paid from.
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Q?
What is a tenancy agreement?
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A.
A tenancy agreement is a contract signed by both the tenant and the landlord. It outlines all the rules to which both parties must comply. It tells the starting date and rent amount. It's the signed agreement between you and the landlord.
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Q?
What if I want to end the tenancy?
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A.
If you are tied into a fixed term contract, you will be liable for the rent until the fixed term is finished. If you are no longer in a fixed term contract your tenancy agreement will define the notice you need to give. (at our company this is one callender month)
